FAQs

Orders

What if my order is unsuccessful?

If your order is unsuccessful then make sure all the information you have provided is correct. This includes: credit card number, expiry date, personal details, billing address and ccv number.

If you have checked all these details then it is best to contact the retailer directly, but if you need further assistance then feel free to send an email to contact@finddesign.co.uk

When will my order arrive?

The delivery lead time depends on:

  • Retailer you have purchased from
  • The delivery date shown on their site
  • Shipping method chosen  

It is best to contact the retailer directly, but if you need further assistance then feel free to send an email to contact@finddesign.co.uk

Can I amend my order?

It may not always be possible to change your order. FindDesign re-directs you straight to the retailer who fulfils and dispatches your order. It’s best to contact the retailer’s customer care team if you would like to modify your order.

If you are unable to find the retailer’s contact information then please feel free to email contact@finddesign.co.uk and we will be more than happy to help.

Can I cancel my order?

FindDesign partners with various retailers and redirects you to their site. To cancel your order please contact the retailer that you are buying from.

If you are unable to find the retailer’s contact information then please feel free to email contact@finddesign.co.uk and we will be more than happy to help.

Where is my order?

FindDesign partners with the best retailers to bring you a beautiful collection of furniture and homeware. All orders placed on our site are sent directly to the retailer and fulfilled and dispatched by them.

Once the order has been placed you will receive an email from the retailer you have purchased from with the tracking and delivery information. If you have not received this then it is best to contact the retailer directly on their customer care line.

If you are unable to find the retailer’s contact information then please feel free to email contact@finddesign.co.uk and we will be more than happy to help.

Shipping

Do you deliver Internationally?

FindDesign works with the finest retailers in the UK, some may deliver internationally and it is best to get in contact with the retailer’s customer care team. If you still need further assistance then feel free to drop an email to contact@finddesign.co.uk.

What are the delivery charges?

Delivery charges vary from retailer to retailer, you should see the delivery charges when redirected to their website, but if you do need any further assistance then feel free to drop an email to contact@finddesign.co.uk.

How does delivery work?

Delivery is different from all of our partner retailers, it’s best to get in contact directly with them to find out how their delivery works. If you have difficulties or need any further assistance then feel free to drop an email to contact@finddesign.co.uk.

Returns

What is the returns policy?

When you order from FindDesign you are redirected to the retailer’s website where the transaction takes place. The returns policy will vary from retailer to retailer but long distance selling regulations require all retailers to offer a refund if the customer has notified them within 14 days of receiving their goods that they want to cancel and return the item. You do not have to provide a reason.

It’s best to contact the retailer directly, but if you need further assistance then feel free to send an email to contact@finddesign.co.uk and we will be more than happy to help.

Accounts

How do I create a wishlist?

You can create a wishlist by clicking on the wishlist button on any product. This will create a temporary list that lasts 30 days. You can publish lists by logging into your account.

You can also create a wishlist by clicking on the “Add to Wishlist” button on the product page or logging into your account and clicking on “Create a List”. Lists can be public, shared or private.

How do I unsubscribe?

You can unsubscribe from our mailing list at any time, by sending an email to contact@finddesign.co.uk or by clicking on the unsubscribe link at the bottom our our emails.

How do I create an account?

You can create an account by clicking the “Join” button in the top right-hand corner of the homepage or by clicking here. This adds you to our mailing list and gives you access to create and share wishlists with our community.